Getting to Know Your Customers

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Getting to Know Your Customers | Service Strategy | Customer Service | Think Big

When you choose to trust a company with your business, you’re relying on them to know how to best help you. Understanding the goals that you’ve set and what issues you face can ensure that you trust their company with your business for years to come. The same applies to your customer service strategy. Knowing… Read more »

Resolving Customer Conflicts

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Resolving Customer Conflict | Resolve Conflict | Seeing other point of view

You’ve put in all the steps to provide the best customer service. Systems are running on all cylinders and you are confident nothing can get in your way. Unfortunately, every company eventually runs into a conflict. The good news is that the problem can be minimized by how you address it with the customer. When… Read more »

A Look Ahead: Trade and Logistics in 2019 – DHL Featured Contributor

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A Look Ahead DHL Contributor | Planning for the future | De minimis

Written by Greg Hewitt, DHL Blog In its most basic form, logistics is all about planning for the future. It’s about determining the best way to build, implement and manage supply chains today that will deliver efficiently and effectively tomorrow and beyond. For businesses in the booming e-commerce arena, logistics and shipping represent the final and essential… Read more »

Four Common Customer Service Mistakes

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Common Customer Service Mistakes

It’s easy to let small missteps creep into our customer service strategy. Although they may not initially seem detrimental to your customer relationships, they could be creating a gap that your competitor can fill. Review your customer service strategy and look for these four small common mistakes. Avoiding them will go a long way in… Read more »

Basics of Customer Service

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Basics of Excellent Customer Service | Go the Extra Mile | Follow Through

Hopefully you know what it’s like to receive good customer service. You’re also probably aware of the impact bad customer service can have on your perception of a business. Customer service can make or break your business. Fortunately, offering excellent customer service can easily become second nature for you and your team. Apply these five… Read more »

Tips for Sourcing Talent

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Tips for Sourcing Talent & Recruiting Quality Candidates to Boost Profitability

Building a team is an ongoing process that sets the tone for your company’s future. From recruiting quality candidates to developing individuals, each step is equally important to create your ideal team. The initial step in building your dream team is sourcing talent that can thrive with your company.   Identify the Role  When initially… Read more »

Six Ways to Grow Your Business in 2019

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Grow Your Business in 2019 England Logistics

Whether your business is well established or just getting started, there’s no reason you can’t make 2019 your company’s best year yet. Often times, it’s as easy as getting back to the basics. Here are eight tips that will help grow your business to its full potential in the new year.   Develop Your Strategy… Read more »

Four Tips to Protect Against Holiday Theft

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Protecting Against Holiday Theft

Over the last five years, there has been a rise in reported theft incidents during the winter holiday season. Cargo thieves enjoy the increased shipping volume of holiday gifts and seasonal goods. With the higher demand by consumers, shippers are faced with finding reliable carriers, delivering on time, and possible weather delays. On top if… Read more »

To Ship Free, or Not to Ship Free – That’s the Question for E-commerce Retailers – DHL Featured Contributor

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Written by Chet Paul, DHL Blog   The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping… Read more »