Setting Yourself Apart During Challenging Times

Posted & filed under Authorized Agents.

One of the key challenges and unique factors impacting the third-party logistics industry (3PL), is in providing a service that isn’t readily visible. However, acting as a 3PL enables you to differentiate yourself from a carrier in many ways. One way to stand out as a value-add provider is to successfully establish yourself as an… Read more »

Prospecting & Selling: Keys to Building Your Business

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Building a business is never easy. If it were, everyone would do it. The most important thing you can do to grow your business is prospecting well and persistently selling to new and current customers alike. The sales process is a predictable, repeatable process that you will use over and over again. There are no… Read more »

The Value of a Customer Business Review

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In today’s world of transportation, carriers and third party logistics (3PL) companies alike are looking to create value for their customers. The customer business review (CBR) has been a go-to resource for many organizations, and for good reason. Its value in a variety of areas is both undeniable and measurable. 3PLs have long seen CBRs… Read more »

Proactive vs Reactive Customer Service

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Proactive vs reactive customer service

In an industry with varying levels of expectations, it’s important to remember that high caliber customer service looks different in the eyes of each customer. One may prefer email while another may favor a call or text. Some may choose quarterly business reviews and others may select weekly updates. However, despite all the differences, there… Read more »

How to Establish Strategic Relationships with Customers

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How to Establish Strategic Communications with Customers

Relationships matter. Even in today’s fast paced and high-tech environment, relationships continue to have a crucial impact on freight brokering. Agents that establish a strategic relationship with customers and carriers will often have the most business growth and long-term sustainability with their book of business. As a freight agent you may ask yourself many questions… Read more »

Creating Supply Chain Flexibility and Resilience

Posted & filed under Authorized Agents, Parcel.

Creating Supply Chain Flexibility and Resilience DHL

Written by Greg Hewitt, DHL Blog   Your business’s ability to reach new audiences and markets – and to deliver high-quality service to those it already serves – depends on the strength and resilience of your supply chain. A flexible supply chain that gives you options is clearly preferable to one that doesn’t adapt and… Read more »

Understanding Incoterms 2020: Learn the Language of Trade

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Understanding Incoterms 2020 Learn the language of trade

Written by Phillip Poland, DHL Blog   Sometimes the most difficult part of negotiating an international contract is the language barrier.  English is a second language for many of us and we do not all speak the same “English”.  Wouldn’t it be great to cut through the English language barrier and reach common ground when… Read more »

Survey Reveals COVID-19 Impact on International Trade

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Survey Reveals COVID-19 Impact on International Trade

Written by Greg Hewitt, DHL Blog   There are several factors currently impacting small and medium-sized enterprises (SMEs) in the U.S. The biggest, of course, is the coronavirus (COVID-19), which has forced many businesses into survival mode. In addition to the current economic issues caused by the pandemic, there are other significant events in 2020,… Read more »

England Logistics Podcast Network Ep 16 | Senior Leadership Roundtable Pt. 2

Posted & filed under Authorized Agents, Culture, Dry Less-than-Truckload, England Carrier Services, Full Truckload, Temp-Controlled LTL.

Podcast Network Senior Leadership Roundtable how to be a leader

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »

England Logistics Podcast Network Ep 15 | Senior Leadership Roundtable Pt. 1

Posted & filed under Authorized Agents, Culture, Dry Less-than-Truckload, England Carrier Services, Full Truckload, Temp-Controlled LTL.

England Logistics Podcast Network Ep 15 Senior Leadership Roundtable A New World Earthquake

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »