Candidate Selection

Posted & filed under Authorized Agents.

Candidate Selection | Hiring Tips | Initial Interview, Live React, Reference Checks | Selection Process

Sourcing and hiring the correct candidate can be a very difficult process, but it’s crucial to the profitability and growth of your business. The current job market is extremely competitive as unemployment rates are at a generational-low. Candidates have access to more information about companies than ever before. With this abundance of information so easily… Read more »

5 Reasons to Attend Agent Conference

Posted & filed under Authorized Agents.

Agent Conference 2019

Achieving your professional goals can be as simple as aligning your business with a team that provides the right learning and networking opportunities. Fortunately, the England Logistics Authorized Agent Program has plenty of resources to help freight agents succeed, including the customized support of a business development team and an agent service representative. Although there… Read more »

Crucial Keys for Enhanced Business Relationships

Posted & filed under Authorized Agents.

Enhanced Business Relationships | Business Connections & Customer Service

Enhancing business relationships between service providers and third-party logistics (3PL) companies is about more than revenue. There are several other crucial elements that determine a beneficial alliance for both parties. If you are ready to take your business connections to the next level, try applying these five key strategies for an enhanced business relationship.  … Read more »

Uniting Full Truckload and Less-Than-Truckload

Posted & filed under Authorized Agents.

full truckload and less-than-truckload FTL LTL shipping strategy

Several transportation modes experienced unique challenges in 2018. Although the industry faced a reduction in volume and a decrease in capacity, these challenges revealed unique opportunities for those offering full truckload (FTL) and less-than-truckload (LTL) services. There has always been a natural spill over from FTL to LTL that makes it a logical choice to… Read more »

Getting to Know Your Customers

Posted & filed under Authorized Agents.

Getting to Know Your Customers | Service Strategy | Customer Service | Think Big

When you choose to trust a company with your business, you’re relying on them to know how to best help you. Understanding the goals that you’ve set and what issues you face can ensure that you trust their company with your business for years to come. The same applies to your customer service strategy. Knowing… Read more »

Resolving Customer Conflicts

Posted & filed under Authorized Agents.

Resolving Customer Conflict | Resolve Conflict | Seeing other point of view

You’ve put in all the steps to provide the best customer service. Systems are running on all cylinders and you are confident nothing can get in your way. Unfortunately, every company eventually runs into a conflict. The good news is that the problem can be minimized by how you address it with the customer. When… Read more »

A Look Ahead: Trade and Logistics in 2019 – DHL Featured Contributor

Posted & filed under Authorized Agents.

A Look Ahead DHL Contributor | Planning for the future | De minimis

Written by Greg Hewitt, DHL Blog In its most basic form, logistics is all about planning for the future. It’s about determining the best way to build, implement and manage supply chains today that will deliver efficiently and effectively tomorrow and beyond. For businesses in the booming e-commerce arena, logistics and shipping represent the final and essential… Read more »

Four Common Customer Service Mistakes

Posted & filed under Authorized Agents.

Common Customer Service Mistakes

It’s easy to let small missteps creep into our customer service strategy. Although they may not initially seem detrimental to your customer relationships, they could be creating a gap that your competitor can fill. Review your customer service strategy and look for these four small common mistakes. Avoiding them will go a long way in… Read more »

Basics of Customer Service

Posted & filed under Authorized Agents.

Basics of Excellent Customer Service | Go the Extra Mile | Follow Through

Hopefully you know what it’s like to receive good customer service. You’re also probably aware of the impact bad customer service can have on your perception of a business. Customer service can make or break your business. Fortunately, offering excellent customer service can easily become second nature for you and your team. Apply these five… Read more »

Tips for Sourcing Talent

Posted & filed under Authorized Agents.

Tips for Sourcing Talent & Recruiting Quality Candidates to Boost Profitability

Building a team is an ongoing process that sets the tone for your company’s future. From recruiting quality candidates to developing individuals, each step is equally important to create your ideal team. The initial step in building your dream team is sourcing talent that can thrive with your company.   Identify the Role  When initially… Read more »