In an industry with varying levels of expectations, it’s important to remember that high caliber customer service looks different in the eyes of each customer. One may prefer email while another may favor a call or text. Some may choose quarterly business reviews and others may select weekly updates. However, despite all the differences, there… Read more »
Relationships matter. Even in today’s fast paced and high-tech environment, relationships continue to have a crucial impact on freight brokering. Agents that establish a strategic relationship with customers and carriers will often have the most business growth and long-term sustainability with their book of business. As a freight agent you may ask yourself many questions… Read more »
Written by Greg Hewitt, DHL Blog Your business’s ability to reach new audiences and markets – and to deliver high-quality service to those it already serves – depends on the strength and resilience of your supply chain. A flexible supply chain that gives you options is clearly preferable to one that doesn’t adapt and… Read more »
Written by Phillip Poland, DHL Blog Sometimes the most difficult part of negotiating an international contract is the language barrier. English is a second language for many of us and we do not all speak the same “English”. Wouldn’t it be great to cut through the English language barrier and reach common ground when… Read more »
Written by Greg Hewitt, DHL Blog There are several factors currently impacting small and medium-sized enterprises (SMEs) in the U.S. The biggest, of course, is the coronavirus (COVID-19), which has forced many businesses into survival mode. In addition to the current economic issues caused by the pandemic, there are other significant events in 2020,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
Third-party logistics customers have many solutions and options at their disposal. In the early weeks of 2020, the market has already provided the industry with many unknowns and challenges. As a freight agent proactively approaching these challenges, and in order to be successful in 2020, your focus should be on constantly widening the gap on… Read more »
Written by Eugene Laney, DHL Blog For U.S. companies trading globally, these are uncertain times. Whether you’re a large exporter, a mid-sized manufacturer, or a growing e-commerce venture that’s quickly building cross-border success, you know the tremendous benefits that international commerce brings to the table—and to your bottom line. But you have also witnessed… Read more »
Every employee needs a great onboarding and orientation process. First impressions are everything and it’s important that your new team member’s first day starts out on the right foot. There are many effective options to take a new employee’s first day to the next level. Here are a few opportunities to test out. Send… Read more »
