Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »
The COVID-19 pandemic may be keeping more people at home, but the Commercial Vehicle Safety Alliance (CVSA) is still holding its annual Operation Safe Driver Week this week, July 12th-18th. This safety initiative, which takes place in North America, encourages law personnel to identify drivers who are operating vehicles unsafely. “It’s essential that this enforcement… Read more »
Every year the Commercial Vehicle Safety Alliance (CVSA) schedules their DOT inspection blitz during the month of May. With the emergence of the COVID-19 pandemic, the blitz was postponed until sometime later in 2020. While this postponement means you don’t have to worry about the official International Road Check blitz right now, it doesn’t mean… Read more »
Tires are one of the transportation industry’s top major expenses, accounting for approximately 2% of overall costs. When purchasing tires, many trucking businesses only think of the up-front costs of the tires. Improper tire care can affect productivity, uptime and fuel efficiency, costing you lots of time and money. The better the tire care, the… Read more »
Trucking companies have always been concerned about fuel quality and how to get the best performance for their vehicles. After all, trucks and fuel are two of the largest expenses in running a trucking company. One question that trucking companies ask is, are major truck stops better for fueling trucks? The answer is yes, and… Read more »
Have you ever given thought to how much you spend on tires in their lifetime? This total is referred to as the “total cost of ownership” in the tire industry. Despite having a relatively straightforward task of putting rubber to road, tires are subject to a variety of factors that can impact their total cost…. Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
As North America adjusts during the COVID-19 outbreak, and trucking businesses continue to facilitate important deliveries across the country, carriers are faced with many issues they haven’t experienced before. Through all of these changes, it’s important for carriers to know that there are small business financial assistance programs to assist if you find your business… Read more »
