As the holiday rush comes to a head, it is essential to ensure that you are aware of the upcoming deadlines for shipping. If you want your packages to arrive on schedule, remember that the last day for overnight packages is December 23 and the last day for any ground shipping is December 17. This… Read more »
Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »
Written by Greg Hewitt, DHL Blog Your business’s ability to reach new audiences and markets – and to deliver high-quality service to those it already serves – depends on the strength and resilience of your supply chain. A flexible supply chain that gives you options is clearly preferable to one that doesn’t adapt and… Read more »
Written by Phillip Poland, DHL Blog Sometimes the most difficult part of negotiating an international contract is the language barrier. English is a second language for many of us and we do not all speak the same “English”. Wouldn’t it be great to cut through the English language barrier and reach common ground when… Read more »
Written by Greg Hewitt, DHL Blog There are several factors currently impacting small and medium-sized enterprises (SMEs) in the U.S. The biggest, of course, is the coronavirus (COVID-19), which has forced many businesses into survival mode. In addition to the current economic issues caused by the pandemic, there are other significant events in 2020,… Read more »
Written by Eugene Laney, DHL Blog For U.S. companies trading globally, these are uncertain times. Whether you’re a large exporter, a mid-sized manufacturer, or a growing e-commerce venture that’s quickly building cross-border success, you know the tremendous benefits that international commerce brings to the table—and to your bottom line. But you have also witnessed… Read more »
Written by Christine Nashick, DHL Blog If you are in e-commerce, you need to ensure that your 2019 business plan explores the potential of international sales and marketing. If you don’t at least evaluate your global opportunities, you risk falling behind your competition. You also could miss a critical chance to expand your sales… Read more »
Written by Chet Paul, DHL Blog The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping… Read more »
Written by Amy Smith, DHL Blog E-commerce is changing the rules of business on a global scale, allowing even the smallest business to reach consumers anywhere on the planet, quickly and with relative ease. Here in the United States, both established organizations and online startups recognize the vast revenue potential beyond our borders, and they… Read more »
Attending a trade show as a first-time vendor can be overwhelming. With the cost and variety of available trade shows, it’s important to attend the ones that give you the biggest return on your time and money with valuable business connections. How do you do that? Start by following these five tips to make the… Read more »
