Why Customer Experience Matters Most

Posted & filed under Dry Less-than-Truckload, England Carrier Services, Full Truckload, Parcel, Supply Chain Management, Temp-Controlled LTL.

Customer Experience Matters Most

Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »

Creating Supply Chain Flexibility and Resilience

Posted & filed under Authorized Agents, Parcel.

Creating Supply Chain Flexibility and Resilience DHL

Written by Greg Hewitt, DHL Blog   Your business’s ability to reach new audiences and markets – and to deliver high-quality service to those it already serves – depends on the strength and resilience of your supply chain. A flexible supply chain that gives you options is clearly preferable to one that doesn’t adapt and… Read more »

Understanding Incoterms 2020: Learn the Language of Trade

Posted & filed under Authorized Agents, Parcel.

Understanding Incoterms 2020 Learn the language of trade

Written by Phillip Poland, DHL Blog   Sometimes the most difficult part of negotiating an international contract is the language barrier.  English is a second language for many of us and we do not all speak the same “English”.  Wouldn’t it be great to cut through the English language barrier and reach common ground when… Read more »

Survey Reveals COVID-19 Impact on International Trade

Posted & filed under Authorized Agents, Parcel.

Survey Reveals COVID-19 Impact on International Trade

Written by Greg Hewitt, DHL Blog   There are several factors currently impacting small and medium-sized enterprises (SMEs) in the U.S. The biggest, of course, is the coronavirus (COVID-19), which has forced many businesses into survival mode. In addition to the current economic issues caused by the pandemic, there are other significant events in 2020,… Read more »

Top Tips to Global Trade Success in a Changing World – DHL Featured Contributor

Posted & filed under Authorized Agents, Parcel.

Written by Eugene Laney, DHL Blog   For U.S. companies trading globally, these are uncertain times. Whether you’re a large exporter, a mid-sized manufacturer, or a growing e-commerce venture that’s quickly building cross-border success, you know the tremendous benefits that international commerce brings to the table—and to your bottom line. But you have also witnessed… Read more »

To Ship Free, or Not to Ship Free – That’s the Question for E-commerce Retailers – DHL Featured Contributor

Posted & filed under Authorized Agents, Parcel.

Written by Chet Paul, DHL Blog   The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping… Read more »

Global E-Commerce Tip: Don’t Minimize De Minimis – DHL Featured Contributor

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Global E-commerce Tip: Don't Minimize De Minimis

Written by Amy Smith, DHL Blog   E-commerce is changing the rules of business on a global scale, allowing even the smallest business to reach consumers anywhere on the planet, quickly and with relative ease. Here in the United States, both established organizations and online startups recognize the vast revenue potential beyond our borders, and they… Read more »

FAK vs. Class Exception

Posted & filed under Dry Less-than-Truckload, Parcel.

FAK Freight Class vs Class Exception Freight Classes

You may have heard the term FAK freight class thrown around, but it can be difficult to understand all that it entails. You may find that knowing the difference between FAKs and class exception could save you both money and heartburn.   In layman terms, FAKs (Freight All Kinds) are tariff classifications for various goods… Read more »