Why Customer Experience Matters Most

Posted & filed under Dry Less-than-Truckload, England Carrier Services, Full Truckload, Parcel, Supply Chain Management, Temp-Controlled LTL.

Customer Experience Matters Most

Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »

England Logistics Podcast Network Ep 17 | Senior Leadership Roundtable Pt. 3

Posted & filed under COVID-19, Culture, England Carrier Services, Full Truckload, Temp-Controlled LTL.

Podcast Network Senior Leadership Roundtable ep 3

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »

England Logistics Podcast Network Ep 16 | Senior Leadership Roundtable Pt. 2

Posted & filed under Authorized Agents, Culture, Dry Less-than-Truckload, England Carrier Services, Full Truckload, Temp-Controlled LTL.

Podcast Network Senior Leadership Roundtable how to be a leader

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »

England Logistics Podcast Network Ep 15 | Senior Leadership Roundtable Pt. 1

Posted & filed under Authorized Agents, Culture, Dry Less-than-Truckload, England Carrier Services, Full Truckload, Temp-Controlled LTL.

England Logistics Podcast Network Ep 15 Senior Leadership Roundtable A New World Earthquake

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »

Benefits of National and Regional Carriers

Posted & filed under Dry Less-than-Truckload, Temp-Controlled LTL.

The LTL marketplace is currently full of excellent options for both regional and nationwide carriers.  Before we discuss the advantages and disadvantages of both, let’s first identify the difference between the two.   Distinguishing between National and Regional Carriers   Regional carriers service a specific, and often narrowly defined, service area such as the Northwest… Read more »

NMFC Codes for Tailgate Parties

Posted & filed under Dry Less-than-Truckload, Temp-Controlled LTL.

NMFC Codes for Tailgate Parties | Football LTL

This time of year is marked by earlier sunsets and the subtle appearance of light jackets that echo a slight nip in the air. While this may bring dismay to the fans of summer water sports, many celebrate that football season is upon us. The arrival of football brings a host of logistical demands. Consider… Read more »

Preparing for General Rate Increases

Posted & filed under Dry Less-than-Truckload, Temp-Controlled LTL.

There are several points throughout the year when less-than-truckload carriers prepare take a general rate increase (GRI). Rather than get caught off guard, there are a few tips that can decrease the impact of a GRI. Establish a planned approach to a GRI with a few simple guidelines.   Strategize Have a strategy or standing… Read more »

The England Logistics Podcast Network Ep 10 | Alignment

Posted & filed under Temp-Controlled LTL.

England Logistics Podcast Network Alignment in Customer Service

  ###   Learn more about our Customer Experience Initiative HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE