Preparing for General Rate Increases

Posted & filed under Dry Less-than-Truckload, Temp-Controlled LTL.

There are several points throughout the year when less-than-truckload carriers prepare take a general rate increase (GRI). Rather than get caught off guard, there are a few tips that can decrease the impact of a GRI. Establish a planned approach to a GRI with a few simple guidelines.   Strategize Have a strategy or standing… Read more »

The England Logistics Podcast Network Ep 10 | Alignment

Posted & filed under Temp-Controlled LTL.

England Logistics Podcast Network Alignment in Customer Service

  ###   Learn more about our Customer Experience Initiative HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE

The England Logistics Podcast Network Ep 07 | Meeting Expectations

Posted & filed under Temp-Controlled LTL.

England Logistics Podcast Network Ep 7 Meeting Expecations

  ###   Learn more about our Customer Experience Initiative HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE

Four Elements of Customer Service

Posted & filed under Temp-Controlled LTL.

Four Elements of Customer Service

In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder, CEO and founder of Peak 10 Skin, said, “Excellent customer service is the number one job in any company! It is the personality of the company and the reason… Read more »