4 Easy Ways to Build Meaningful Customer Relationships

Posted & filed under Full Truckload.

Meaningful Customer Relationships Ask For Feedback Exceed Expectations Communicate Consistently Show Appreciation Then Sell Sell

There is an age-old question that every organization wants an answer to: Is there a secret formula to building top notch customer relationships? The answer to this question is, unfortunately, “No.” However, there are certain areas that we can focus on to enhance our customer relationships. Implementing each of the following practices will allow you… Read more »

Setting a Standard for Customer Service

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Standard For Customer Service with The Platinum Rule

“Do unto others as they would want done to them,” is the Platinum Rule shared by Dave Kerpen, New York Times best-selling author and founder and chairman of Likeable Local. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it… Read more »

2019 Market Trends

Posted & filed under Full Truckload.

2019 Market Trends

To gain insight on the transportation marketplace in 2019, it would be useful to have a crystal ball. Unfortunately, we’ll have to go into the new year without this tool. Although we don’t have this tool, we will use experience and data from previous years to guide us. Let’s review potential opportunities and obstacles that… Read more »

Logistics Year in Review

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Logistics Year in Review

2018 is quickly coming to a conclusion, and it would be easy at this point to simply close the books and move into the New Year with a clean slate. However, much like the 2017 conclusion, there is much baggage carrying over into 2019 that must be factored into preparations, planning and execution. Let’s take… Read more »

The England Logistics Podcast Network Ep 06 | Grit/Tenacity

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England Logistics Podcast Network Grit Tenacity Customer Service Month

  ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE

The England Logistics Podcast Network Ep 05 | Communication

Posted & filed under Full Truckload.

Customer Service Month EL Podcast Network Communication

  Lance and Jaron from our Full Truckload team sit down to discuss the value of “Communication” in a customer service interaction and share ways they use it every day as part of our Customer Service Month.   ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The… Read more »

The England Logistics Podcast Network Ep 04 | Persuasiveness

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Customer Service Month Persuasiveness England Logistics Podcast Network

  ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE

The England Logistics Podcast Network Ep 03 | Relationship

Posted & filed under Full Truckload.

Customer Service Month England Logistics Podcast Relationship

  ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE

The England Logistics Podcast Network Ep 01 | Attentiveness

Posted & filed under Full Truckload.

Attentiveness England Logistics Podcast Network

  ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE   Facebook Twitter Google+ LinkedIn