Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »
,When it comes to shipping product, a lot goes into ensuring a satisfactory delivery. When temperature sensitive product is added to the equation, it’s important that shippers use extra caution. Here are four steps shippers should follow to ensure perishable products get shipped with ease. Understand Temperature’s Effect on Perishable Products The first step is… Read more »
Produce season is an exciting time each year in the transportation industry and for produce shippers across the country. As we see an increase in produce being moved around the country, there are key safety guidelines that need to be followed. The Food and Drug Administration (FDA) launched the Food Modernization Safety Act (FMSA) to… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance,… Read more »
When it’s winter in North America, it brings many challenges to the trucking industry. Several of the products that are shipped cross-country require Protection From Freeze (PFF) in the winter months. These products include liquids, produce, perishable foods, batteries, and paint. To reduce the risk of potential claims, take the time to ensure these products… Read more »
When it comes to selling products, retailers and manufacturers rely heavily on truck capacity and their availability to move materials. When there is no container capacity, products will remain at their origin. This costs the manufacturer and retailer precious time and money. Lack of truck capacity also presents a problem for consumers, because the products… Read more »
The holiday decorations are long removed. Over-the-road fleet drivers are rested, independent contractors and owner-operator truckers have returned to the open road. We are now many weeks into 2020. The next few quarters are setting up in support of the strong offerings of third-party logistics (3PL) companies as primary transportation service providers. Third-Party Logistics… Read more »
We are now moving into the time when most domestic shippers are busy preparing for the coming 2020 year in full-truckload transportation. Variables such as global trade, GDP, the retail landscape, domestic trucking capacity and intermodal rates have industry analysts and economists forecasting an upcoming ‘bumpy ride.’ With the possibility of unstable markets ahead, here… Read more »
