According to domestic intermodal statistics provided by the Intermodal Association of North America (IANA), the surface transportation shipping community has increased consumption of domestic intermodal services over the last 15 years. The railroads and Intermodal Marketing Company (IMC) continue to fine-tune their service networks, transit schedules and capacity offerings to meet the needs of evolving… Read more »
The shifting full truckload market conditions throughout the last year has led many shippers to perform a stronger, more meaningful assessment of their carrier routing guide assignments. Here are key elements to maintain reliable lane assignments as conditions continue to evolve. Committed vs. Spot Load Placement It can be tempting to swing more volume… Read more »
As temperatures rise and days get longer, shippers begin gearing up for a busy produce season. Spring through early summer marks a time of tightened capacity, increased rates and scheduling constraints even if you aren’t in the produce industry. This is especially the case for companies shipping refrigerated products. Produce Season Produce season in… Read more »
There is an age-old question that every organization wants an answer to: Is there a secret formula to building top notch customer relationships? The answer to this question is, unfortunately, “No.” However, there are certain areas that we can focus on to enhance our customer relationships. Implementing each of the following practices will allow you… Read more »
“Do unto others as they would want done to them,” is the Platinum Rule shared by Dave Kerpen, New York Times best-selling author and founder and chairman of Likeable Local. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it… Read more »
To gain insight on the transportation marketplace in 2019, it would be useful to have a crystal ball. Unfortunately, we’ll have to go into the new year without this tool. Although we don’t have this tool, we will use experience and data from previous years to guide us. Let’s review potential opportunities and obstacles that… Read more »
2018 is quickly coming to a conclusion, and it would be easy at this point to simply close the books and move into the New Year with a clean slate. However, much like the 2017 conclusion, there is much baggage carrying over into 2019 that must be factored into preparations, planning and execution. Let’s take… Read more »
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
Lance and Jaron from our Full Truckload team sit down to discuss the value of “Communication” in a customer service interaction and share ways they use it every day as part of our Customer Service Month. ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The… Read more »
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
