“Do unto others as they would want done to them,” is the Platinum Rule shared by Dave Kerpen, New York Times best-selling author and founder and chairman of Likeable Local. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it… Read more »
To gain insight on the transportation marketplace in 2019, it would be useful to have a crystal ball. Unfortunately, we’ll have to go into the new year without this tool. Although we don’t have this tool, we will use experience and data from previous years to guide us. Let’s review potential opportunities and obstacles that… Read more »
2018 is quickly coming to a conclusion, and it would be easy at this point to simply close the books and move into the New Year with a clean slate. However, much like the 2017 conclusion, there is much baggage carrying over into 2019 that must be factored into preparations, planning and execution. Let’s take… Read more »
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
Lance and Jaron from our Full Truckload team sit down to discuss the value of “Communication” in a customer service interaction and share ways they use it every day as part of our Customer Service Month. ### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The… Read more »
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
### Learn more about our FTL Customer Service Month HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE
Whether you’re the seller or consumer, we each know that customer service can make or break a sale. It’s easy to slip up in customer service. There are several variables that are out of our control, such as carrier breakdowns, compliance issues, late or missed appointments or weather-related issues. However, keep in mind that there… Read more »
