Developing a transportation strategy plays a major role in several facets of business. Whether you are moving finished goods or raw materials, having the right strategy can affect cost, service, reputation, and the bottom line. Below we identify four key areas of consideration when developing the transportation strategy for your business. 1. Determine Priorities When… Read more »
Full Truckload
Podcast Network EP 26 | Customer Experience: Why the Customer Experience Matters
Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes, Spotify, and Stitcher so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE Listen on Stitcher
How Listening Helps Customer Relationships
The most common type of customer relationships are general and mutually beneficial. If a customer relationship dissolves, it’s typically because one of the parties is no longer benefitting from the connection. This can happen quickly because general relationships may have signed terms but don’t necessarily lock either party into dedicated services or products. The keys… Read more »
Podcast Network EP 25 | Customer Experience: Consistency & Dependability Pt 2
Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes, Spotify, and Stitcher so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE Listen on Stitcher
Podcast Network EP 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service
Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes, Spotify, and Stitcher so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE Listen on Stitcher
Podcast Network EP 23 | Customer Experience: Trust & Strategic Partner Relationships
Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes, Spotify, and Stitcher so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE Listen on Stitcher
Technology & Customer Experience: What is the Right Balance?
The addition of great technology to the third party logistics industry has been critical in growing the landscape and making companies more efficient. However, implementing technology should not result in the subtraction of talented and skilled people who are needed to synchronize the value creation to the customers. This calculation error has been made by… Read more »
Podcast Network EP 21 | Customer Experience Consistency & Dependability Pt 1
### Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes, Spotify, and Stitcher so you don’t miss out on any upcoming episodes. Listen to ALL Episodes of the England Logistics Podcast Network Episodes on Spotify Available on iTunes HERE Listen on Stitcher
Why Customer Experience Matters Most
Customer experience is the impression customers have of a brand as a whole throughout all aspects of the buying and service journey. The customer experience creates their view of a company and impacts factors related to the bottom-line including revenue, customer growth and retention. In business, the primary touchpoints that create the customer experience are people,… Read more »
Best Practices for Shipping Perishable Product
,When it comes to shipping product, a lot goes into ensuring a satisfactory delivery. When temperature sensitive product is added to the equation, it’s important that shippers use extra caution. Here are four steps shippers should follow to ensure perishable products get shipped with ease. Understand Temperature’s Effect on Perishable Products The first step is… Read more »