Working well with clients is an essential skill to develop. From resolving conflict to becoming more proactive, there are lots of ways to improve your interactions with clients. This agent blog roundup is full of ways to grow your relationships with your clients and enhance their experience. Resolving Customer Conflicts Dealing with conflict… Read more »
Developing solid relationships with those you work with is vital to success in any industry. Cultivating relationships with shippers and carriers is essential for success in the shipping industry. Both groups are critical to your business, and getting to know individuals from both groups better will help make your work environment more positive, more efficient,… Read more »
Workplace training is a great way to improve the confidence of your employees and bolster their skills in their positions. About 74% of employees surveyed by Lorman.com say they are willing to learn new skills, and 41% of employees consider professional development opportunities important to their job satisfaction. Workplace training has many benefits, and offering… Read more »
Building trust with clients is essential to success as a salesperson. One sales tactic that can help is consultative selling. This method works to strengthen the relationship you have with clients and can show the client that you care about getting them the solutions that will be in their best interest. What is Consultative… Read more »
Human connection is powerful, and harnessing that connection for your business is essential. Finding new ways to enhance the client experience is vital to any business’s success. If you aren’t sure where to begin, consider why client experience is necessary. Attention to this experience is important to keeping existing clients and gaining new ones. Customers… Read more »
A major key to a successful holiday season for your business is to craft an informed product strategy. Your company must establish an approach geared toward an evolving transportation market. This means being able to gather the facts, assemble a plan, and be willing to adjust and adapt. Every company will approach peak season a… Read more »
Today’s business world requires frequent strategizing to keep up with the competition, including diversifying your client base. For England Logistics’ agents, this is particularly important. Absolute reliance on one group of clients can quickly expose your book of business to vulnerability. Profit will likely fluctuate if your single client group suddenly withdraws. Similarly, a change… Read more »
One of the key challenges and unique factors impacting the third-party logistics industry (3PL), is in providing a service that isn’t readily visible. However, acting as a 3PL enables you to differentiate yourself from a carrier in many ways. One way to stand out as a value-add provider is to successfully establish yourself as an… Read more »
Building a business is never easy. If it were, everyone would do it. The most important thing you can do to grow your business is prospecting well and persistently selling to new and current customers alike. The sales process is a predictable, repeatable process that you will use over and over again. There are no… Read more »
In today’s world of transportation, carriers and third party logistics (3PL) companies alike are looking to create value for their customers. The customer business review (CBR) has been a go-to resource for many organizations, and for good reason. Its value in a variety of areas is both undeniable and measurable. 3PLs have long seen CBRs… Read more »
