Finding new ways to harness the human connection to enhance the client experience is vital to any business’s success.

Posted & filed under Authorized Agents.

Human connection is powerful, and harnessing that connection for your business is essential. Finding new ways to enhance the client experience is vital to any business’s success.
If you aren’t sure where to begin, consider why client experience is necessary. Attention to this experience is important to keeping existing clients and gaining new ones. Customers who feel they are being valued and listened to are more likely to continue to work with you and recommend your services to others through word of mouth. Here are some tips for making your relationships with clients even better.



In addition to providing the service your client is looking for; it is essential to focus on how you interact with them. Precise and efficient communication is necessary for a strong client relationship. Communicating well can significantly enhance your client’s experience in the same way that poor communication can damage it.

When speaking on the phone, ensure you are talking slowly enough and enunciating your words. If your client can understand you effortlessly, it will make the conversation much smoother. Pay attention to your tone and word choice. Try to stay upbeat in communication with clients in any form of communication. Tone can change the entire outcome of a conversation and can enhance the experience your client has with you.


Face-to-Face Visits

In addition to virtual communication, face-to-face interaction can significantly improve a client relationship. The opportunity to put a face to a name is valuable. When possible, a visit can help show that you are willing to give the client personal attention and that you are invested in them and their needs.

Seeing each other also allows one to read facial expressions and body language, making communication much clearer. Meeting your client can also build trust between the two of you. There is no downside to an in-person visit, so it is a great thing to facilitate when possible.


Attention to Detail

Remembering details about someone’s life is a great way to strengthen your relationship with them. Keeping track of business-related preferences and personal details can give your interactions a unique feel. When people feel heard and cared about, they will have a good experience.


Moving Forward

You must try to give a client the best experience possible, but don’t feel overwhelmed trying to improve all these things simultaneously. Pick one area you can work on and make an effort. You will notice results from your efforts if you don’t try to do everything at once and slow down.


The England Logistics Freight Agent Program provides companies with information and tools to expand and allow them to manage their business. Backed by the England Logistics brand, participating agents enjoy increased market visibility and established business connections. Our dedicated team also delivers consistent support for day-to-day operations. This allows freight agents to expand their portfolios while being reinforced by a reliable team.