Written by Chet Paul, DHL Blog The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping… Read more »
The holiday season is quickly approaching, and it’s never too early to start preparing your customers for the busy season. As a 3PL, you can solidify future business by serving as a valuable ally during the most wonderful, yet hectic, time of the year. Here are five tips and tricks to help you guide your… Read more »
Written by Amy Smith, DHL Blog E-commerce is changing the rules of business on a global scale, allowing even the smallest business to reach consumers anywhere on the planet, quickly and with relative ease. Here in the United States, both established organizations and online startups recognize the vast revenue potential beyond our borders, and they… Read more »
Impressions matter. Whether you “like” a company’s post or skip over yet another car commercial, your engagement with a brand plays a key role in how companies choose to market. We tend to make snap judgments about most things in life. It’s completely normal, often unintentional, and constantly transforms the business world. Companies… Read more »
Managing shipments as a 3PL means relying only on virtual interactions with the product. However, that doesn’t mean that you can’t physically protect each package. There are a few key steps to follow when shipping either FTL or LTL to safeguard the customer’s freight. Knowing your customer’s freight is key. Asking crucial questions about the… Read more »
Offering a sale doesn’t have to be a four-letter word. Although sales teams often get a bad reputation, it’s usually because they are skipping a valuable step. Follow these three tips to make a quality sale and build a lasting business relationship. Show your customers that you genuinely care. People matter more than sales,… Read more »
There are many ways to ensure your customers have a positive interaction with your business, such as training great employees, promoting excellent customer service and providing competitive rates. However, there’s one simple step you can take to build a lasting relationship with a customer – visit them in person. Perform customer reviews. Too often we… Read more »
Achieving your professional goals can be as simple as aligning your business with a team that provides the right learning and networking opportunities. Fortunately, the England Logistics Authorized Agent Program has plenty of resources to help freight agents succeed, including the customized support of a business development team and an agent service representative. Although there… Read more »
With the December 18, 2017 deadline for ELDs having already arrived, it’s important to fully understand the upcoming landscape in order to help carriers and customers understand how this may affect their business. Hopefully they are already prepared, but here are three considerations to help you educate them if they haven’t started the process. … Read more »
It’s often said that successful employees are the backbone of successful companies. When time and resources are offered to employees, they will in turn invest their time and effort into the company and achieve new goals. However, many organizations fail to follow the simple steps that lead to a dedicated team and enhanced business practices…. Read more »
