It’s easy to let small missteps creep into our customer service strategy. Although they may not initially seem detrimental to your customer relationships, they could be creating a gap that your competitor can fill. Review your customer service strategy and look for these four small common mistakes. Avoiding them will go a long way in… Read more »
Hopefully you know what it’s like to receive good customer service. You’re also probably aware of the impact bad customer service can have on your perception of a business. Customer service can make or break your business. Fortunately, offering excellent customer service can easily become second nature for you and your team. Apply these five… Read more »
Building a team is an ongoing process that sets the tone for your company’s future. From recruiting quality candidates to developing individuals, each step is equally important to create your ideal team. The initial step in building your dream team is sourcing talent that can thrive with your company. Identify the Role When initially… Read more »
Whether your business is well established or just getting started, there’s no reason you can’t make 2019 your company’s best year yet. Often times, it’s as easy as getting back to the basics. Here are eight tips that will help grow your business to its full potential in the new year. Develop Your Strategy… Read more »
Written by Christine Nashick, DHL Blog If you are in e-commerce, you need to ensure that your 2019 business plan explores the potential of international sales and marketing. If you don’t at least evaluate your global opportunities, you risk falling behind your competition. You also could miss a critical chance to expand your sales… Read more »
Over the last five years, there has been a rise in reported theft incidents during the winter holiday season. Cargo thieves enjoy the increased shipping volume of holiday gifts and seasonal goods. With the higher demand by consumers, shippers are faced with finding reliable carriers, delivering on time, and possible weather delays. On top if… Read more »
Written by Chet Paul, DHL Blog The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping… Read more »
The holiday season is quickly approaching, and it’s never too early to start preparing your customers for the busy season. As a 3PL, you can solidify future business by serving as a valuable ally during the most wonderful, yet hectic, time of the year. Here are five tips and tricks to help you guide your… Read more »
Written by Amy Smith, DHL Blog E-commerce is changing the rules of business on a global scale, allowing even the smallest business to reach consumers anywhere on the planet, quickly and with relative ease. Here in the United States, both established organizations and online startups recognize the vast revenue potential beyond our borders, and they… Read more »
Managing shipments as a 3PL means relying only on virtual interactions with the product. However, that doesn’t mean that you can’t physically protect each package. There are a few key steps to follow when shipping either FTL or LTL to safeguard the customer’s freight. Knowing your customer’s freight is key. Asking crucial questions about the… Read more »
