There are many ways to ensure your customers have a positive interaction with your business, such as training great employees, promoting excellent customer service and providing competitive rates. However, there’s one simple step you can take to build a lasting relationship with a customer – visit them in person. Perform customer reviews. Too often we… Read more »

Achieving your professional goals can be as simple as aligning your business with a team that provides the right learning and networking opportunities. Fortunately, the England Logistics Authorized Agent Program has plenty of resources to help freight agents succeed, including the customized support of a business development team and an agent service representative. Although there… Read more »

With the December 18, 2017 deadline for ELDs having already arrived, it’s important to fully understand the upcoming landscape in order to help carriers and customers understand how this may affect their business. Hopefully they are already prepared, but here are three considerations to help you educate them if they haven’t started the process.  … Read more »

It’s often said that successful employees are the backbone of successful companies. When time and resources are offered to employees, they will in turn invest their time and effort into the company and achieve new goals. However, many organizations fail to follow the simple steps that lead to a dedicated team and enhanced business practices…. Read more »

Managing a successful business is a big task, especially in a constantly changing market. Customer reviews are one of the resources our agent division uses to help freight agents get back on track towards their goals. As this practice has proven to be valuable, the agent division has put together a customer reviews infographic containing… Read more »