Outstanding Customer Service | Weekly Coaching Call Reviews Direct Contact Matching Communication Styles

Posted & filed under Dry Less-than-Truckload.

The size of your business is not based on the number of employees, but the number of customers that continue to use your product. With competitors always ready to fill in, it’s key to set yourself apart by offering the best experience. In this article, we will share four ways to stay connected with your… Read more »

Grow Your Business in 2019 England Logistics

Posted & filed under Authorized Agents.

Whether your business is well established or just getting started, there’s no reason you can’t make 2019 your company’s best year yet. Often times, it’s as easy as getting back to the basics. Here are eight tips that will help grow your business to its full potential in the new year.   Develop Your Strategy… Read more »

Best Practices For Enhancing Your Business With Royalane Trucking | Strong Relationships & Strong Network

Posted & filed under England Carrier Services.

As the owner of Royalane Trucking LLC, Bret admits that competing with bigger fleets can be challenging. However, he has been able to grow his fleet to over 30 trucks despite challenges and believes 2019 will be his best year yet. Here are some of Bret’s best practices that have allowed him to improve his… Read more »

Employee Spotlight - Brian Supply Chain Management

Posted & filed under Culture.

The England Logistics team is made up of focused, committed and downright delightful individuals. As one of the nation’s top freight brokerage firms, our success and reputation are due to the unique skills and personalities that each member of our team contributes. To help you get to know the people behind England Logistics, we are… Read more »

Accessorial Charges Accessorial Fees LTL Shipping

Posted & filed under Dry Less-than-Truckload.

Less than truckload (LTL) shipping is a tricky and important part of your business to navigate accurately. When you are booking a LTL shipment, you are traditionally booking a dock-to-dock transfer of your product. However, most shipments aren’t that simple. Not everyone is packing pallets up in a warehouse with a dock, and not all… Read more »

Fuel Stop Rewards Programs My Love UltraONE Loyalty

Posted & filed under England Carrier Services.

Driving out on the open road isn’t easy or free. Fortunately, there are options available to make life on the road a bit more comfortable. As every fleet is different, it’s important to know about the available programs that will best help your team. To help you learn about your options, we’re sharing details on… Read more »

DHL Going Global Business Plan 2019 | Sales and Marketing

Posted & filed under Authorized Agents, Parcel.

Written by Christine Nashick, DHL Blog   If you are in e-commerce, you need to ensure that your 2019 business plan explores the potential of international sales and marketing. If you don’t at least evaluate your global opportunities, you risk falling behind your competition. You also could miss a critical chance to expand your sales… Read more »

Standard For Customer Service with The Platinum Rule

Posted & filed under Full Truckload.

“Do unto others as they would want done to them,” is the Platinum Rule shared by Dave Kerpen, New York Times best-selling author and founder and chairman of Likeable Local. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it… Read more »

Four Elements of Customer Service

Posted & filed under Temp-Controlled LTL.

In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder, CEO and founder of Peak 10 Skin, said, “Excellent customer service is the number one job in any company! It is the personality of the company and the reason… Read more »

Will Chinese New Year Impact Your Shipping Business

Posted & filed under Dry Less-than-Truckload.

On February 5, people around the world will celebrate the Lunar New Year. Families in many Asian countries will gather to celebrate the ringing in of the “Year of the Pig.” As one in five people in the world are Chinese, Chinese New Year is the number one celebrated event across the world. Such a large… Read more »