Basics of Excellent Customer Service | Go the Extra Mile | Follow Through

Posted & filed under Authorized Agents.

Hopefully you know what it’s like to receive good customer service. You’re also probably aware of the impact bad customer service can have on your perception of a business. Customer service can make or break your business. Fortunately, offering excellent customer service can easily become second nature for you and your team. Apply these five… Read more »

Employee Spotlight - Craig

Posted & filed under Culture.

The England Logistics team is made up of focused, committed and downright delightful individuals. As one of the nation’s top freight brokerage firms, our success and reputation are due to the unique skills and personalities that each member of our team contributes. To help you get to know the people behind England Logistics, we are… Read more »

TPPDS Freight Claims Prevention Freight Claim BOL

Posted & filed under England Carrier Services.

It’s easy to get wrapped up in the day-to-day business of transporting goods. Unfortunately, giving into the whirlwind allows best practices for a healthy financial future to get pushed aside and opens you up to expensive errors, such as freight claims. However, there are simple practices that can be implemented into your daily routine that… Read more »

Meaningful Customer Relationships Ask For Feedback Exceed Expectations Communicate Consistently Show Appreciation Then Sell Sell

Posted & filed under Full Truckload.

There is an age-old question that every organization wants an answer to: Is there a secret formula to building top notch customer relationships? The answer to this question is, unfortunately, “No.” However, there are certain areas that we can focus on to enhance our customer relationships. Implementing each of the following practices will allow you… Read more »

Truck Stops Truck Stop Fuel Carrier Services

Posted & filed under England Carrier Services.

Whether you’re simply looking to fuel your rig or looking for a place to rest up, a truck stop has just what you need. Truck stops started out as a place to only stop and fuel your truck before getting right back on the road. Other amenities weren’t easily accessible due to the outdated mindset… Read more »

Backpacking

Posted & filed under Culture.

The England Logistics team is made up of focused, committed and downright delightful individuals. As one of the nation’s top freight brokerage firms, our success and reputation are due to the unique skills and personalities that each member of our team contributes. To help you get to know the people behind England Logistics, we are… Read more »

Tips for Sourcing Talent & Recruiting Quality Candidates to Boost Profitability

Posted & filed under Authorized Agents.

Building a team is an ongoing process that sets the tone for your company’s future. From recruiting quality candidates to developing individuals, each step is equally important to create your ideal team. The initial step in building your dream team is sourcing talent that can thrive with your company.   Identify the Role  When initially… Read more »

England Logistics Podcast Network Alignment in Customer Service

Posted & filed under Temp-Controlled LTL.

  ###   Learn more about our Customer Experience Initiative HERE. Don’t forget to download and subscribe to The England Logistics Podcast Network on iTunes and Spotify so you don’t miss out on any upcoming episodes. Listen on Spotify HERE Available on iTunes HERE