Premium customer service draws clients to you faster than any form of advertisement. Aim to provide excellent customer service and build a solid reputation. Once you impress your first clients, they will use you again and refer you to others. Gather Customer Feedback Each customer has their preferred communication style and how they wish… Read more »
Most of the carriers in the U.S. have fewer than twenty trucks in their fleet. Much of this group does not have a sales team actively locating freight for their respective fleets due to economic factors. That is one of the reasons thousands of freight brokers exist in the world of transportation. Broker Role… Read more »
Diesel fuel costs have been rising steadily for some time. However, the crisis in Ukraine had an immediate impact at the pump. Overnight, the cost of fuel per barrel went from the low $90s to $104. The price was holding at $103 per barrel as of this writing. While there is currently much uncertainty, there… Read more »
One thing you can count on is that once your truck starts to move, it will eventually need to stop. Hopefully, that stop is planned, of your own accord, and where you had hoped to come to a halt. Truck stops got their start in the USA as far back as the 1940s, with chain… Read more »
With the new year just underway, the time has come for carriers to reflect on the year that was and how the new year will be better. 2021 provided carriers with challenges related to an ongoing pandemic and surging supply chain delays. However, through adaptation and planning, carriers are moving forward fearlessly into 2022. Here… Read more »
Every fall, the American Transportation Research Institute (ATRI) issues its report ranking the top issues facing the trucking industry. The report is compiled by surveying 2,500 industry stakeholders. This group includes carriers, drivers, suppliers, industry trainers and law enforcement. For the fifth year in a row, driver shortage topped the list, getting four times as many first-place… Read more »
Carriers must maintain high-quality tires across their fleet. Tires are a key part of your business. Making the right tire decisions can help move your business forward. Poorly maintained tires can lead to a host of fleet issues that can cost you a lot of unnecessary time and money. You need to remember that as you… Read more »
As a professional in your field, you need to be well versed in the tools of your trade. In this case, your truck is the most important component of your business. There is more to your truck than simply getting engine oil changed at the right intervals or fueling at a reputable station. Tires play… Read more »
Most prepaid fuel programs out there have multiple options for funding cards. However, they are time-consuming, require consistency, and generally will cost you extra money. Carriers don’t have the time to wait for a card provider to locate an ACH/wire transfer and connect that with their fuel balance. Moreover, companies and banks have tight hours… Read more »
Carriers map their routes. It’s critical. But, is it as simple as taking the best path? What is your mindset for mapping routes? Savvy route mapping can translate to helping multiple aspects of your business thrive. From saving time and money to keeping a close eye on your fleet, route mapping should be at the… Read more »
