Four Steps to an Outstanding Customer Experience

Posted & filed under Dry Less-than-Truckload.

Outstanding Customer Service | Weekly Coaching Call Reviews Direct Contact Matching Communication Styles

The size of your business is not based on the number of employees, but the number of customers that continue to use your product. With competitors always ready to fill in, it’s key to set yourself apart by offering the best experience. In this article, we will share four ways to stay connected with your… Read more »

Accessorial Charges: You Get What You Pay For

Posted & filed under Dry Less-than-Truckload.

Accessorial Charges Accessorial Fees LTL Shipping

Less than truckload (LTL) shipping is a tricky and important part of your business to navigate accurately. When you are booking a LTL shipment, you are traditionally booking a dock-to-dock transfer of your product. However, most shipments aren’t that simple. Not everyone is packing pallets up in a warehouse with a dock, and not all… Read more »

Will Chinese New Year Impact Your Business?

Posted & filed under Dry Less-than-Truckload.

Will Chinese New Year Impact Your Shipping Business

On February 5, people around the world will celebrate the Lunar New Year. Families in many Asian countries will gather to celebrate the ringing in of the “Year of the Pig.” As one in five people in the world are Chinese, Chinese New Year is the number one celebrated event across the world. Such a large… Read more »

Best Practices for Protecting Your LTL Freight

Posted & filed under Dry Less-than-Truckload.

Best Practices Protect ltl freight

The less-than-truckload (LTL) industry offers no shortage of challenges, and many shippers find claims to be among the top of their list. The best way to handle claims is to avoid them all together by preventing loss and damages. Understanding what to expect in LTL transportation and packaging your product within those expectations is key… Read more »

Understanding LTL Class Definitions

Posted & filed under Dry Less-than-Truckload.

LTL Class definitions NMFC Code National Motor Freight Classification

Often assumed and misunderstood, reclassifications by carriers can be difficult to follow. This article will review some of the most common questions we see in the LTL division at England Logistics and provide a general overview of LTL class definitions. Classification rules are established by the National Motor Freight Traffic Association, Inc. (NMFTA), which is… Read more »

FAK vs. Class Exception

Posted & filed under Dry Less-than-Truckload, Parcel.

FAK Freight Class vs Class Exception Freight Classes

You may have heard the term FAK freight class thrown around, but it can be difficult to understand all that it entails. You may find that knowing the difference between FAKs and class exception could save you both money and heartburn.   In layman terms, FAKs (Freight All Kinds) are tariff classifications for various goods… Read more »