The less-than-truckload (LTL) industry offers no shortage of challenges, and many shippers find claims to be among the top of their list. The best way to handle claims is to avoid them all together by preventing loss and damages. Understanding what to expect in LTL transportation and packaging your product within those expectations is key in creating an excellent shipping experience. Here are a few best practices to follow to decrease opportunities for loss and damage.
When requesting a quote, consider providing additional information beyond the general dimensions, skid count, weight, etc.
If you have the NMFC number, class, or shipment value available, include these within your quote request. This will help your freight rate specialist ensure that in the unfortunate event of a claim, the potential loss can be mitigated.
If you are shipping a new type of product, it is recommended to send a photo of the product and packaging. This can help your freight rate specialist ensure that the packaging conforms to industry requirements. LTL carriers will limit their maximum liability for loss/damaged freight in various ways. The more information you provide, the more likely you can be matched with the most effective carrier available.
LTL shipping is unique among the various methods of transportation due to the amount of occurrences in which the freight is physically handled by people. Modes such as intermodal and full truckload may not see the light of day in between shipper and consignee. Within LTL, the freight may be handled by two or three individuals within each of the multiple terminals that it passes through.
Increased human contact naturally causes increased human error, and subsequent loss and damages. 3PL providers can try to mitigate this by arranging the transit with carriers whose strengths best fit the freight being moved.
Your freight rate specialist can also provide insight into capacity, weather delays, and other market conditions which may contribute to a higher loss possibility. During colder months, sensitive freight can freeze. If you have sensitive freight moving through colder states, ask your freight rate specialist about carriers that offer freeze protection.
The golden rule of transportation is that you cannot over-communicate in freight.
Development of strong understanding between shippers and 3PL providers is a win-win. Follow the tips mentioned above and establish a strong line of communication to ensure your shipments are delivered safe and sound.
The England Logistics Less-Than-Truckload (LTL) division can provide nationwide service for shipments of almost any shape or size. To bring simplicity to shipping processes, LTL offers a one-stop solution with the information needed to get shipments on the road. Dedicated team members are available 24/7 to ensure a timely and cost-efficient delivery.