Client Experience Initiative: C.A.R.E Stories
A key part of our Client Experience Initiative is to tell personalized stories of our team’s commitment to client C.A.R.E. Each week we will send out a quick story about the principles of Communication, Appreciation, Reach and Exceptional. These pillars of C.A.R.E. guide our approach to the client experience.
Week 1: Communication
“The C.A.R.E story this week is about an account manager who consistently delivers exceptional client service to many of his clients. This AM has been working with this client for 4 months, and in those 4 months, they have started to trust him in moving most of their business.
The communication has been constant. The AM and his client have a spreadsheet that gets sent back and forth twice a day with updates on scheduling, transit times, delays, etc. When he is sent last-minute same-day loads he ensures that they are covered and moved. He could have 10 different things that he needs to accomplish at work, but he will drop what he’s doing and ensure that he finds a truck for the load and will stay late to complete the rest of his work.”
Coming Up Next Week: Our C.A.R.E story centered on Appreciation.
The England Logistics Full Truckload division offers a range of services for companies of all sizes. Dedicated team members are available day and night to offer solutions and assistance with all logistical needs. Regardless of the transportation mode, our market and seasonal specialists provide flexible shipping solutions and are committed to helping every step of the way.