Portfolio Manager

The Portfolio Manager (PM) is responsible for leading and developing both customer and employee relationships while managing a portfolio of factoring clients. The PM serves as the primary liaison between clients and internal teams—balancing service excellence, credit risk management, and operational precision.

This role requires strong financial acumen, proactive portfolio oversight, and a demonstrated ability to coach and lead cross-functional teams. The PM is accountable for driving portfolio growth, maintaining compliance with credit policy, and ensuring a superior client experience through collaboration, ownership, and continuous improvement.

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Why Join Us?

• Compensation Structure: Base salary of $55,000 annually, paid weekly, plus monthly bonus potential based on performance metrics.
• Benefits That Care: Full medical, dental, vision, and 401k benefits.
• Work-Life Balance: Enjoy paid vacation, holidays, and sick days—we want you to thrive both at work and at home.
• Recognition & Fun: Expect tons of team-building activities, recognition, awards, and of course, plenty of food and celebrations along the way.
• Career Development: We believe in helping you grow—promotion opportunities are built into our culture.

Responsibilities:

• Leadership & Team Management
  • Lead, coach, and develop a team of Customer Service Representatives, Collateral Analysts, and Data Entry personnel to achieve performance targets.
  • Conduct regular 1:1s and team meetings to set goals, review metrics, and drive accountability.
  • Coordinate with Finance, Credit, Collections, and Sales leadership to ensure consistency and efficiency throughout the A/R financing cycle.
  • Champion process improvement, automation, and cross-department collaboration to enhance funding turnaround and data integrity.
  • Foster a culture of ownership, teamwork, and continuous improvement aligned with ECS’s COACHTeam values.

• Portfolio Management & Risk Oversight
  • Manage multiple client relationships while adhering to ECS’s credit policies and operational guidelines.
  • Analyze account trends, collateral balances, and concentrations to identify and mitigate credit risk.
  • Prepare and present credit summaries and recommendations for management or credit approval.
  • Oversee the funding cycle, including data audit, invoice verification, cash disbursements, and client availability calculations.
  • Monitor delinquency, over-advances, and concentration exposures to maintain a balanced and healthy portfolio.
  • Partner with Credit and Collections to address high-risk accounts and resolve exceptions.

• Client Relationship Management
  • Build and sustain long-term relationships with key client decision-makers.
  • Serve as the primary point of contact for escalations, ensuring timely and professional resolution.
  • Lead business review meetings with clients, providing insights and recommendations to optimize cash flow and financial performance.
  • Cross-sell and promote additional England Logistics programs (Fuel, Brokerage, Tires, Maintenance, etc.) to strengthen overall partnership value.
  • Ensure retention and growth goals are achieved through proactive communication and exceptional service delivery.

• Reporting & Continuous Improvement
  • Create and deliver accurate client and portfolio reports, credit analyses, and executive summaries.
  • Identify trends, risks, and opportunities through data analysis; recommend process or policy improvements accordingly.
  • Collaborate with leadership on system enhancements and operational initiatives.
  • Maintain high-quality documentation and compliance with all internal and external audit requirements.

• Key Performance Indicators (KPIs)
  • Portfolio growth and profitability (Funds Employed, ROIC, and DSO).
  • Client retention and satisfaction scores.
  • Delinquency and over-advance levels within target thresholds.
  • Team productivity and funding accuracy.
  • Cross-sell revenue and multi-product adoption rate.
  • Audit and compliance performance.

Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, or related field (or equivalent experience).
• Minimum 5+ years of experience in a B2B financial environment, ideally in factoring, asset-based lending, or credit risk management.
• Demonstrated success managing both client portfolios and cross-functional teams.
• Experience preparing and presenting credit analyses or risk memos to management.

Knowledge, Skills, & Abilities:

• Strong analytical and financial acumen with ability to interpret complex data and credit trends.
• Proficiency in Microsoft Excel and financial modeling; experience with factoring platforms such as FactorSoft or similar systems preferred.
• Excellent verbal and written communication skills with proven ability to interact with executives, clients, and team members.
• Demonstrated leadership capability—able to inspire, coach, and hold others accountable.
• Strong judgment, tact, and professionalism under pressure.
• Ability to balance multiple priorities in a fast-paced, deadline-driven environment.
• High attention to detail with commitment to accuracy and compliance.
• Continuous learner with a proactive, improvement-oriented mindset.

Core Competencies:

• Ownership Mentality – Takes responsibility for results and decisions; acts as a steward of company and client success.
• Customer Focus – Anticipates client needs and delivers proactive, solutions-oriented support.
• Analytical Thinking – Uses data and insight to drive recommendations and resolve challenges.
• Collaboration – Builds strong partnerships across teams and departments.
• Leadership – Develops and mentors others, fostering engagement and accountability.
• Adaptability – Thrives amid change and seeks continuous process improvement.

Equal Employment Opportunity: We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

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About the One Initiative

As a Portfolio Manager, your every sale contributes to the One Initiative: a powerful program that provides meals to hungry children. Through the One Initiative, your position can have a lasting impact on the community.

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We’re a top pick for careers in Salt Lake City, Utah. Read up on our culture to learn why.

Please apply and submit your resume. We’d love to schedule a time to get to know you.

**England Logistics is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees.**