Client Retention Supervisor

Posted December 16th, 2025 & filed under .

England Logistics

Sales

Salt Lake City, UT

Lead with Impact as a Client Retention Supervisor – Fuel Department

Location: In-Office – England Logistics, Inc.
Department: ECS Fuel

At England Logistics, our business is logistics, but our passion is people. As one of North America’s fastest-growing logistics companies, we’re committed to building strong relationships and delivering exceptional service. Now, we’re looking for a dynamic leader to join our Fuel Operations team and make a lasting impact.

Are you a natural coach and motivator with a knack for building high-performing teams? Do you thrive in a fast-paced environment where collaboration and problem-solving are key? If so, this is your opportunity to lead a team that drives retention, growth, and carrier loyalty in one of our most critical business segments.

Click Here to Apply for Client Retention Supervisor

Why Join Us?

Competitive Pay: $55K base salary + $2K bonus potential per period!
Benefits That Care: Full medical, dental, vision, and 401k benefits.
Work-Life Balance: Paid vacation, holidays, and sick days.
Career Growth: Leadership development and promotion opportunities.
Recognition & Fun: Team-building activities, awards, and celebrations.

What You’ll Be Doing:

As the Client Retention Supervisor, you’ll lead and develop a team of Customer Relationship Managers (CRMs) focused on retaining and growing fuel volume and margin from carriers fueling with England Carrier Services for 6+ months. The responsibilities will include:

Lead & Inspire: Coach and motivate CRMs—both onsite and remote—to achieve retention and growth goals.
Drive Performance: Set clear expectations, track metrics, and hold the team accountable for results.
Build Relationships: Ensure carriers receive proactive, solution-oriented support that strengthens loyalty.
Solve Problems: Guide your team in resolving credit and billing issues before they escalate.
Collaborate Across Teams: Work closely with Fuel Operations leadership and other ECS service lines to deliver comprehensive solutions.
Report & Improve: Provide updates on performance, identify trends, and recommend strategic improvements.

What You Bring to the Table:

Leadership Experience: 2+ years supervising customer-facing or account management teams.
Industry Knowledge: Transportation, logistics, or fuel-related experience preferred.
Strong Communication: Ability to coach, resolve conflicts, and build rapport.
Analytical Skills: Interpret data, spot trends, and develop action plans.
Tech Savvy: Proficient in Microsoft Excel.

Bonus Points For:

Experience in credit or billing problem-solving.
Knowledge of OTR carrier operations and fuel programs.
Cross-selling or multi-department collaboration experience

Skills for Success?

Inspiring leadership presence.
High emotional intelligence.
Solution-oriented mindset.
Ability to multitask and thrive in a fast-paced environment.
Commitment to continuous improvement.

Impact of the Role:

Your leadership will protect and grow ECS’s fuel business by fostering strong carrier relationships, driving team performance, and promoting collaboration across departments. With the Fuel Department expected to grow substantially in 2026, you will play a key role in hiring and scaling the team at an accelerated pace. This is a hands-on leadership role where you will step away from the computer to coach, spend time with CRMs, understand their habits, and create strategies that build stickiness in the business. Your ability to lead with impact will make a measurable difference and help shape the future of our Fuel Operations team.

Ready to Lead? Apply now and submit your resume. Let’s explore how you can grow with England Logistics!

Equal Employment Opportunity: We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

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About the One Initiative

As a Client Retention Supervisor, your every sale contributes to the One Initiative: a powerful program that provides meals to hungry children. Through the One Initiative, your position can have a lasting impact on the community.