A key part of our Client Experience Initiative is to tell personalized stories of our team’s commitment to client C.A.R.E. Each week we will send out a quick story about the principles of Communication, Appreciation, Reach and Exceptional. These C.A.R.E. pillars guide our approach to the client experience.
Week 2: Appreciation
The C.A.R.E story this week is observed from and England Logistics employees recognizing the role of appreciation in a relationship between a client and an account manager.
“….This account manager and the client have such an awesome relationship built on trust, friendship and accountability. They can jab at each other on the phone in a friendly demeanor, but trust in the end that loads will be taken care of. Also, Marc is very accountable to his client on the good/bad/ugly. I believe the C.A.R.E principles are definitely shown here. There is a mutual appreciation between both parties here that you can hear in their daily conversations.”
Coming Up Next Week: C.A.R.E stories highlighting the principles of Reach and Exceptional
The England Logistics Full Truckload division offers a range of services for companies of all sizes. Dedicated team members are available day and night to offer solutions and assistance with all logistical needs. Regardless of the transportation mode, our market and seasonal specialists provide flexible shipping solutions and are committed to helping every step of the way.