Customer service is a key differentiator in our industry. At England Logistics, we understand how important it is to you and your business. The ability to provide outstanding customer service is the foundation upon which our business is built and a key component in the success of our daily operations. For this reason, we turn our focus to learning more from you on what creates a quality customer service interaction and ensuring that each interaction provides value.
Throughout the month of February, we will reach out to you and other customers for your unique perspective on what leads to a quality customer service experience. We will also share podcasts, which will discuss “Four Elements of Customer Service” we feel create a valuable experience. During these podcasts, Temp-Controlled LTL team members will discuss the levels of the hierarchy, what it means to them and how England Logistics incorporates it into our business to offer you the best customer service possible.
Keep checking this page throughout the month as we release the podcasts.
In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder, CEO and founder of Peak 10 Skin, said, “Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!”