Children Fed Since 2018:

1,000,000

Enhancing Each Experience

Customer service is a key differentiator in our industry. At England Logistics, we understand how important it is to you and your business. The ability to provide outstanding customer service is the foundation of our company and a key component in the success of our daily operations. For this reason, we focus on learning more about what creates quality customer service interactions directly from our customers.

Throughout the year, each division of England Logistics holds a month-long “Customer Service Initiative.” This event allows team members to focus on their customer service strengths while also proactively learning how to enhance each customer relationship. This is achieved through a team analysis that leads to the creation of a blog article and associated podcasts. These are then shared with our networks to promote a higher standard of customer service. Each division also holds call blitzes to receive direct feedback from customers. In hosting each “Customer Service Initiative,” we hope to strengthen relationships with our valued customers and enhance each interaction with England Logistics.

Keep checking this page for new content from each England Logistics division.

FULL TRUCKLOAD

"If you have good news, deliver it quickly. If you have bad news, you better make it urgent. Don’t be afraid to have the tough conversations."

Building Blocks of Customer Service

Whether you’re the seller or consumer, we each know that customer service can make or break a sale. It’s easy to slip up in customer service. There are several variables that are out of our control, such as carrier breakdowns, compliance issues, late or missed appointments or weather-related issues. However, keep in mind that there are key aspects of customer service that you have control over.

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Less-Than-Truckload (LTL)

"Many times, the solution just isn’t easy to find. However, diverse perspectives will lead to great collaboration."

Outstanding Customer Service

The size of your business is not based on the number of employees, but the number of customers that continue to use your product. With competitors always ready to fill in, it’s key to set yourself apart by offering the best experience. In this article, we will share four ways to stay connected with your customers and offer an outstanding customer experience.

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Temp-Controlled Less-Than-Truckload

"Providing quality service involves more than just displaying wherewithal and couth; it also involves customer-centric processes and policies."

Elements of Customer Service

In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder, CEO and founder of Peak 10 Skin, said, “Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!”

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