{"id":4028,"date":"2019-02-08T18:36:56","date_gmt":"2019-02-08T18:36:56","guid":{"rendered":"https:\/\/www.englandlogistics.com\/?p=4028"},"modified":"2019-02-15T23:24:26","modified_gmt":"2019-02-15T23:24:26","slug":"standard-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/","title":{"rendered":"Setting a Standard for Customer Service"},"content":{"rendered":"<p class=\"firstp\">\u201cDo unto others as they would want done to them,\u201d is the Platinum Rule shared by <a href=\"https:\/\/davekerpen.com\/\">Dave Kerpen<\/a>, New York Times best-selling author and founder and chairman of <a href=\"https:\/\/www.likeablelocal.com\/\">Likeable Local<\/a>. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it is far more beneficial to go to the source to understand why someone chooses to do business with you.<\/p>\n<p>When discussing customer service expectations with England Logistics\u2019 customers, our team discovered three common qualities customers appreciate in their account managers.<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong>Be a solutionist.<\/strong> The unexpected happens, but quickly communicating options and taking ownership prevents catastrophes. Customers are more likely to appreciate your diligence in solving the issue rather than pretending it doesn\u2019t exist.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong>Be genuine.<\/strong> Caring about the customer\u2019s business needs will lead to long-lasting relationships. Show respect for your customers by doing your homework and understanding their strengths and weaknesses.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong>Follow-up and follow through.<\/strong> Never leave any doubt on the status of your deal. There\u2019s no such thing as over-communicating. Keeping a line of communication open consistently will help to avoid mistakes due to misunderstandings, and will show that you\u2019re dedicated. Do what you say and say what you do.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>Making customer service a top priority in the new year will strengthen relationships, grow businesses and create jobs. It all starts with picking up the phone and understanding what is important to your customer.<\/p>\n<p>&nbsp;<\/p>\n<p>###<\/p>\n<p>&nbsp;<\/p>\n<p><em>The England Logistics <a href=\"https:\/\/www.englandlogistics.com\/full-truckload\/\">Full Truckload<\/a> division offers a range of services for companies of all sizes. Dedicated team members are available day and night to offer solutions and assistance with all logistical needs. Regardless of the transportation mode, our market and seasonal specialists provide flexible shipping solutions and are committed to help every step of the way.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cDo unto others as they would want done to them,\u201d is the Platinum Rule shared by Dave Kerpen, New York Times best-selling author and founder and chairman of Likeable Local. The Platinum Rule is also the foundation of premier customer service. Assuming what the customer wants may lead to a successful professional relationship. However, it&#8230;  <a href=\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\" class=\"more-link\" title=\"Read Setting a Standard for Customer Service\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":4029,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"libsyn-item-id":0,"libsyn-show-id":0,"libsyn-post-error":"","libsyn-post-error_post-type":"","libsyn-post-error_post-permissions":"","libsyn-post-error_api":"","playlist-podcast-url":"","libsyn-episode-thumbnail":"","libsyn-episode-widescreen_image":"","libsyn-episode-blog_image":"","libsyn-episode-background_image":"","libsyn-post-episode-category-selection":"","libsyn-post-episode-player_use_thumbnail":"","libsyn-post-episode-player_use_theme":"","libsyn-post-episode-player_height":"","libsyn-post-episode-player_width":"","libsyn-post-episode-player_placement":"","libsyn-post-episode-player_use_download_link":"","libsyn-post-episode-player_use_download_link_text":"","libsyn-post-episode-player_custom_color":"","libsyn-post-episode-itunes-explicit":"","libsyn-post-episode":"","libsyn-post-episode-update-id3":"","libsyn-post-episode-release-date":"","libsyn-post-episode-simple-download":"","libsyn-release-date":"","libsyn-post-update-release-date":"","libsyn-is_draft":"","libsyn-new-media-media":"","libsyn-post-episode-subtitle":"","libsyn-new-media-image":"","libsyn-post-episode-keywords":"","libsyn-post-itunes":"","libsyn-post-episode-itunes-episode-number":"","libsyn-post-episode-itunes-season-number":"","libsyn-post-episode-itunes-episode-type":"","libsyn-post-episode-itunes-episode-title":"","libsyn-post-episode-itunes-episode-author":"","libsyn-destination-releases":"","libsyn-post-episode-advanced-destination-form-data":"","libsyn-post-episode-advanced-destination-form-data-enabled":"","libsyn-post-episode-advanced-destination-form-data-input-enabled":false,"libsyn-post-episode-premium_state":"","libsyn-episode-shortcode":"","libsyn-episode-embedurl":"","footnotes":""},"categories":[369],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting a Standard for Customer Service with The Platinum Rule<\/title>\n<meta name=\"description\" content=\"The Platinum Rule is also the foundation of premier customer service. Here are three common qualities customers appreciate in their account managers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting a Standard for Customer Service | England Logistics\" \/>\n<meta property=\"og:description\" content=\"When discussing customer service expectations with England Logistics\u2019 customers, our team discovered three common qualities customers appreciate in their account managers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"England Logistics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/englandlogistics\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-08T18:36:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-15T23:24:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"WSS Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Setting a Standard for Customer Service | England Logistics\" \/>\n<meta name=\"twitter:description\" content=\"When discussing customer service expectations with England Logistics\u2019 customers, our team discovered three common qualities customers appreciate in their account managers.\" \/>\n<meta name=\"twitter:creator\" content=\"@englandlogistic\" \/>\n<meta name=\"twitter:site\" content=\"@englandlogistic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"WSS Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\"},\"author\":{\"name\":\"WSS Admin\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba\"},\"headline\":\"Setting a Standard for Customer Service\",\"datePublished\":\"2019-02-08T18:36:56+00:00\",\"dateModified\":\"2019-02-15T23:24:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\"},\"wordCount\":313,\"publisher\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg\",\"articleSection\":[\"Full Truckload\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\",\"url\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\",\"name\":\"Setting a Standard for Customer Service with The Platinum Rule\",\"isPartOf\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg\",\"datePublished\":\"2019-02-08T18:36:56+00:00\",\"dateModified\":\"2019-02-15T23:24:26+00:00\",\"description\":\"The Platinum Rule is also the foundation of premier customer service. Here are three common qualities customers appreciate in their account managers.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage\",\"url\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg\",\"contentUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg\",\"width\":1200,\"height\":533,\"caption\":\"Standard For Customer Service with The Platinum Rule\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.englandlogistics.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Setting a Standard for Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.englandlogistics.com\/#website\",\"url\":\"https:\/\/www.englandlogistics.com\/\",\"name\":\"England Logistics\",\"description\":\"Moving Logistics Forward\",\"publisher\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.englandlogistics.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\",\"name\":\"England Logistics, Inc.\",\"url\":\"https:\/\/www.englandlogistics.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg\",\"contentUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg\",\"width\":1500,\"height\":886,\"caption\":\"England Logistics, Inc.\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/englandlogistics\/\",\"https:\/\/x.com\/englandlogistic\",\"https:\/\/www.instagram.com\/englandlogistics\/\",\"https:\/\/www.linkedin.com\/company\/1189119\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba\",\"name\":\"WSS Admin\",\"url\":\"https:\/\/www.englandlogistics.com\/author\/wssadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Setting a Standard for Customer Service with The Platinum Rule","description":"The Platinum Rule is also the foundation of premier customer service. Here are three common qualities customers appreciate in their account managers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Setting a Standard for Customer Service | England Logistics","og_description":"When discussing customer service expectations with England Logistics\u2019 customers, our team discovered three common qualities customers appreciate in their account managers.","og_url":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/","og_site_name":"England Logistics","article_publisher":"https:\/\/www.facebook.com\/englandlogistics\/","article_published_time":"2019-02-08T18:36:56+00:00","article_modified_time":"2019-02-15T23:24:26+00:00","og_image":[{"width":1200,"height":533,"url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg","type":"image\/jpeg"}],"author":"WSS Admin","twitter_card":"summary_large_image","twitter_title":"Setting a Standard for Customer Service | England Logistics","twitter_description":"When discussing customer service expectations with England Logistics\u2019 customers, our team discovered three common qualities customers appreciate in their account managers.","twitter_creator":"@englandlogistic","twitter_site":"@englandlogistic","twitter_misc":{"Written by":"WSS Admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#article","isPartOf":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/"},"author":{"name":"WSS Admin","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba"},"headline":"Setting a Standard for Customer Service","datePublished":"2019-02-08T18:36:56+00:00","dateModified":"2019-02-15T23:24:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/"},"wordCount":313,"publisher":{"@id":"https:\/\/www.englandlogistics.com\/#organization"},"image":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg","articleSection":["Full Truckload"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/","url":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/","name":"Setting a Standard for Customer Service with The Platinum Rule","isPartOf":{"@id":"https:\/\/www.englandlogistics.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg","datePublished":"2019-02-08T18:36:56+00:00","dateModified":"2019-02-15T23:24:26+00:00","description":"The Platinum Rule is also the foundation of premier customer service. Here are three common qualities customers appreciate in their account managers.","breadcrumb":{"@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.englandlogistics.com\/standard-for-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#primaryimage","url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg","contentUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/setting-a-standard-customer-service-v2.jpg","width":1200,"height":533,"caption":"Standard For Customer Service with The Platinum Rule"},{"@type":"BreadcrumbList","@id":"https:\/\/www.englandlogistics.com\/standard-for-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.englandlogistics.com\/"},{"@type":"ListItem","position":2,"name":"Setting a Standard for Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/www.englandlogistics.com\/#website","url":"https:\/\/www.englandlogistics.com\/","name":"England Logistics","description":"Moving Logistics Forward","publisher":{"@id":"https:\/\/www.englandlogistics.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.englandlogistics.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.englandlogistics.com\/#organization","name":"England Logistics, Inc.","url":"https:\/\/www.englandlogistics.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg","contentUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg","width":1500,"height":886,"caption":"England Logistics, Inc."},"image":{"@id":"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/englandlogistics\/","https:\/\/x.com\/englandlogistic","https:\/\/www.instagram.com\/englandlogistics\/","https:\/\/www.linkedin.com\/company\/1189119\/"]},{"@type":"Person","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba","name":"WSS Admin","url":"https:\/\/www.englandlogistics.com\/author\/wssadmin\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/4028"}],"collection":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/comments?post=4028"}],"version-history":[{"count":7,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/4028\/revisions"}],"predecessor-version":[{"id":4093,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/4028\/revisions\/4093"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/media\/4029"}],"wp:attachment":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/media?parent=4028"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/categories?post=4028"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/tags?post=4028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}