{"id":3963,"date":"2019-02-04T21:47:53","date_gmt":"2019-02-04T21:47:53","guid":{"rendered":"https:\/\/www.englandlogistics.com\/?p=3963"},"modified":"2019-03-11T22:02:01","modified_gmt":"2019-03-11T22:02:01","slug":"four-elements-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.englandlogistics.com\/four-elements-of-customer-service\/","title":{"rendered":"Four Elements of Customer Service"},"content":{"rendered":"

In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder<\/a>, CEO and founder of Peak 10 Skin, said, \u201cExcellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!\u201d Set yourself apart from the competition by coaching and practicing quality customer service. Follow these four elements of customer service to build and maintain a lasting customer relationship.<\/p>\n

 <\/p>\n

Customer Service Expectations<\/strong><\/h3>\n

As a customer, you\u2019ve most likely heard the phrases, \u201cI can\u2019t,\u201d \u201cThere is nothing I can do,\u201d or \u201cI don\u2019t know what to do.\u201d How can you provide quality customer service if you don\u2019t know how to? Customer service should be addressed from both a humanistic and a systematic perspective. Providing quality service involves more than just displaying wherewithal and couth; it also involves customer-centric processes and policies.<\/p>\n

 <\/p>\n

Lead your team to success by establishing, implementing and managing customer service expectations.<\/h3>\n

 <\/p>\n

A Proactive Approach<\/strong><\/h3>\n

Few things are more frustrating to a customer than receiving updates on their shipment after the fact, or even worse, hearing it from somebody besides you. An individual that is truly focused on customer service will anticipate potential obstacles and do everything possible to avoid them. However, as we all know, things don\u2019t always go as planned. Survive the inevitable issues by continuously being proactive. Sometimes the only things that you actually have control over are how and when you communicate to your customer.<\/p>\n

 <\/p>\n

Ramp Up Your Efforts<\/strong><\/h3>\n

Scott Cook<\/a>, businessman and co-founder of Intuit, simply stated,<\/p>\n

 <\/p>\n

\u201cInstead of focusing on the competition, focus on the customer.\u201d<\/h3>\n

 <\/p>\n

In the competitive landscape of logistics, it\u2019s crucial that you don\u2019t lose sight of who keeps you in business. The continued trust that your customers have in you and your services are the two things that will sustain you. As your business continues to grow, so should your customer service. Don\u2019t assume that you are doing everything right for your customers, as even your top accounts will expect improved service.<\/p>\n

 <\/p>\n

Customer Alignment<\/strong><\/h3>\n

With the focus on continuous customer service improvement, your ultimate goal is to become truly aligned with your customers. The more you know about your customer, the more strategic your customer relationship can become. True customer service isn\u2019t just transactional. True customer service is a mutually beneficial partnership in which both parties are actively involved.<\/p>\n

The only thing that separates you from your competition is customer service. Lee Cockerell<\/a>, former executive vice president of operations for Walt Disney World, stated,<\/p>\n

 <\/p>\n

\u201cProducts and services can easily be replicated. So, if your company’s competitive advantage is based on products and services alone, you are at risk. But if it’s based upon products, services, and quality service<\/u><\/strong>, then you’ll have a competitive advantage that’s very difficult to match.\u201d<\/h3>\n

 <\/p>\n

 <\/p>\n

###<\/p>\n

 <\/p>\n

The England Logistics <\/em>Temp-Controlled LTL<\/a><\/em> division offers a range of services to best fit your needs. Our tailored loads and 24\/7 customer service will guarantee your refrigerated shipment will arrive in an efficient and timely manner. By offering reliable support, coast-to-coast services and competitive rates, the England Logistics team is prepared to get your loads where they need to go. Learn about Temp-Controlled LTL’s Customer Experience Initiative HERE.<\/a><\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

In an industry where you are only as good as your last shipment, everything you do should be centered around current and prospective customers. Connie Elder, CEO and founder of Peak 10 Skin, said, \u201cExcellent customer service is the number one job in any company! It is the personality of the company and the reason… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":4000,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"libsyn-item-id":0,"libsyn-show-id":0,"libsyn-post-error":"","libsyn-post-error_post-type":"","libsyn-post-error_post-permissions":"","libsyn-post-error_api":"","playlist-podcast-url":"","libsyn-episode-thumbnail":"","libsyn-episode-widescreen_image":"","libsyn-episode-blog_image":"","libsyn-episode-background_image":"","libsyn-post-episode-category-selection":"","libsyn-post-episode-player_use_thumbnail":"","libsyn-post-episode-player_use_theme":"","libsyn-post-episode-player_height":"","libsyn-post-episode-player_width":"","libsyn-post-episode-player_placement":"","libsyn-post-episode-player_use_download_link":"","libsyn-post-episode-player_use_download_link_text":"","libsyn-post-episode-player_custom_color":"","libsyn-post-episode-itunes-explicit":"","libsyn-post-episode":"","libsyn-post-episode-update-id3":"","libsyn-post-episode-release-date":"","libsyn-post-episode-simple-download":"","libsyn-release-date":"","libsyn-post-update-release-date":"","libsyn-is_draft":"","libsyn-new-media-media":"","libsyn-post-episode-subtitle":"","libsyn-new-media-image":"","libsyn-post-episode-keywords":"","libsyn-post-itunes":"","libsyn-post-episode-itunes-episode-number":"","libsyn-post-episode-itunes-season-number":"","libsyn-post-episode-itunes-episode-type":"","libsyn-post-episode-itunes-episode-title":"","libsyn-post-episode-itunes-episode-author":"","libsyn-destination-releases":"","libsyn-post-episode-advanced-destination-form-data":"","libsyn-post-episode-advanced-destination-form-data-enabled":"","libsyn-post-episode-advanced-destination-form-data-input-enabled":false,"libsyn-post-episode-premium_state":"","libsyn-episode-shortcode":"","libsyn-episode-embedurl":"","footnotes":""},"categories":[372],"tags":[],"yoast_head":"\nFour Elements of Customer Service to Build a Customer Relationship<\/title>\n<meta name=\"description\" content=\"Set yourself apart by coaching & practicing quality customer service. 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