{"id":3162,"date":"2018-09-19T15:08:46","date_gmt":"2018-09-19T15:08:46","guid":{"rendered":"https:\/\/www.englandlogistics.com\/?p=3162"},"modified":"2018-09-19T21:05:37","modified_gmt":"2018-09-19T21:05:37","slug":"protecting-customers-freight","status":"publish","type":"post","link":"https:\/\/www.englandlogistics.com\/protecting-customers-freight\/","title":{"rendered":"Protecting Your Customer’s Freight"},"content":{"rendered":"
Managing shipments as a 3PL means relying only on virtual interactions with the product. However, that doesn\u2019t mean that you can\u2019t physically protect each package. There are a few key steps to follow when shipping either FTL or LTL to safeguard the customer\u2019s freight.<\/p>\n
Knowing your customer\u2019s freight is key. Asking crucial questions about the product and getting to know your customers can create an excellent shipping experience. Discover the basics of the shipment, such as the dimensions, the number of skids and the weight. To find the best carrier for the shipment, make sure you\u2019re familiar with the product, understand the value per pound, know what class it will ship at and the carrier\u2019s limit of liability. If you are shipping products of high value but lower class, the limit of liability may not cover the cost of the product. This will result in a loss for the customer, not to mention the sour taste they will have for your business. If you know this could be the case or the freight is of high value, always offer shipper\u2019s interest insurance.<\/p>\n
Do you know how your customers package their products? Many customers don\u2019t know the amount of movement their shipment endures.<\/p>\n
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Let them know that if their product shouldn\u2019t be stacked, they should have that posted on all sides of the skid. \u201cDo not stack\u201d should be documented on the BOL along with any other important instructions.<\/p>\n
Staying up-to-date on weather conditions in states that the shipment will be transported through is also important. If a customer\u2019s freight is liquid and shouldn\u2019t freeze but is moving through a state with temperatures below freezing, request freeze protection and notate it on the BOL.<\/p>\n
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If they notice shrink-wrap is torn and product is missing, document the torn wrap and what is missing. If the delivery receipt is not notated, the carrier can\u2019t be held liable for loss or damage.<\/p>\n
Getting to know the customer\u2019s freight may take a few more emails back and forth or a few more minutes on the phone, but in the end, it could help to create a flawless shipping experience.<\/p>\n
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The England Logistics Freight Agent Program<\/a> provides companies with information and tools to expand and allow them to manage their business. Backed by the England Logistics brand, participating agents enjoy increased market visibility and established business connections. Our dedicated team also delivers consistent support for day-to-day operations. This allows freight agents to expand their portfolio while reinforced by a reliable team. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Managing shipments as a 3PL means relying only on virtual interactions with the product. However, that doesn\u2019t mean that you can\u2019t physically protect each package. There are a few key steps to follow when shipping either FTL or LTL to safeguard the customer\u2019s freight. Knowing your customer\u2019s freight is key. Asking crucial questions about the… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":3163,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"libsyn-item-id":0,"libsyn-show-id":0,"libsyn-post-error":"","libsyn-post-error_post-type":"","libsyn-post-error_post-permissions":"","libsyn-post-error_api":"","playlist-podcast-url":"","libsyn-episode-thumbnail":"","libsyn-episode-widescreen_image":"","libsyn-episode-blog_image":"","libsyn-episode-background_image":"","libsyn-post-episode-category-selection":"","libsyn-post-episode-player_use_thumbnail":"","libsyn-post-episode-player_use_theme":"","libsyn-post-episode-player_height":"","libsyn-post-episode-player_width":"","libsyn-post-episode-player_placement":"","libsyn-post-episode-player_use_download_link":"","libsyn-post-episode-player_use_download_link_text":"","libsyn-post-episode-player_custom_color":"","libsyn-post-episode-itunes-explicit":"","libsyn-post-episode":"","libsyn-post-episode-update-id3":"","libsyn-post-episode-release-date":"","libsyn-post-episode-simple-download":"","libsyn-release-date":"","libsyn-post-update-release-date":"","libsyn-is_draft":"","libsyn-new-media-media":"","libsyn-post-episode-subtitle":"","libsyn-new-media-image":"","libsyn-post-episode-keywords":"","libsyn-post-itunes":"","libsyn-post-episode-itunes-episode-number":"","libsyn-post-episode-itunes-season-number":"","libsyn-post-episode-itunes-episode-type":"","libsyn-post-episode-itunes-episode-title":"","libsyn-post-episode-itunes-episode-author":"","libsyn-destination-releases":"","libsyn-post-episode-advanced-destination-form-data":"","libsyn-post-episode-advanced-destination-form-data-enabled":"","libsyn-post-episode-advanced-destination-form-data-input-enabled":false,"libsyn-post-episode-premium_state":"","libsyn-episode-shortcode":"","libsyn-episode-embedurl":"","footnotes":""},"categories":[373],"tags":[],"yoast_head":"\n