{"id":2805,"date":"2018-07-09T16:46:37","date_gmt":"2018-07-09T16:46:37","guid":{"rendered":"https:\/\/www.englandlogistics.com\/?p=2805"},"modified":"2018-07-23T15:39:29","modified_gmt":"2018-07-23T15:39:29","slug":"crucial-conversations-book-review","status":"publish","type":"post","link":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/","title":{"rendered":"“Crucial Conversations” Book Review"},"content":{"rendered":"

\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler<\/a> is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications. After reading this review, I hope that you will have a desire to dive into the book and learn from those who are masters of crucial conversations.<\/p>\n

One of the best qualities of \u201cCrucial Conversations\u201d is its simplicity. Even the definition of a crucial conversation is easy to follow, defined as, \u201cOne in which opinions vary, stakes are high and emotions run strong.\u201d The book also has a straightforward approach to tackling some of the most important, yet potentially volatile, communications. It is both a relief and tremendously valuable in today\u2019s world.<\/p>\n

Throughout the book, there is a consistent focus on the whole reason for engaging in a crucial conversation, which is to move toward tangible actions that achieve desired results. The authors continually emphasize that a crucial conversation is not an end in itself, but rather a means to a positive, productive and lasting outcome for the issue at hand and the relationship between the parties.<\/p>\n

There is a firm, unwavering way in which the key message of personal ownership is anchored repeatedly throughout the pages of \u201cCrucial Conversations.\u201d It reminds me of the lyric from Michael Jackson\u2019s \u201cMan in the Mirror.\u201d<\/p>\n

 <\/p>\n

\u201cIf you want to make the world a better place take a look at yourself, and then make a change!\u201d <\/em><\/h3>\n

 <\/p>\n

Controlling ourselves is the key to holding effective crucial conversations.<\/p>\n

The \u201cwhat\u201d and \u201chow\u201d is key to handling a crucial conversation. Be sure to stay true to all three qualities: simplicity, action and results, and personal ownership. The first step is simple. \u201cStart with heart.\u201d This requires personal ownership and challenges each of us to make sure we are in the right emotional state to move on to action and results.<\/p>\n

The next two steps focus on creating and maintaining an environment of safety so that open dialogue can occur.<\/p>\n

 <\/p>\n

Only when there is open communication can everything be put on the table, or as the authors call it, \u201cBe brought into the \u2018Pool of Shared Meaning.\u2019\u201d<\/h3>\n

 <\/p>\n

After studying \u201cCrucial Conversations\u201d, I recognized three main takeaways. The first is my habit of blurring and\u00a0blending facts and stories based on perception. The second is my need to have both facts and stories within the \u201cPool of Shared Meaning\u201d from all concerned parties. The third and final takeaway is agreement upon which are facts and which are stories by all involved in the crucial conversation. It is then key to culminate with a move to action and desired results.<\/p>\n

Referencing \u201cCrucial Conversations\u201d and utilizing the principles and practices within its pages has become an essential part of improving my communication and better serving team members, peers\u00a0and\u00a0customers. Study and discussion of all this book offers is part of the leadership development program at England Logistics. Regardless of your role within a company, \u201cCrucial Conversations\u201d offers guidance to develop your skills and achieve your goals.<\/p>\n

\u2013\u00a0Wayne Davis<\/a>,\u00a0VP of Talent Development<\/a><\/p>\n

 <\/p>\n

###<\/p>\n

 <\/p>\n

As a Talent Management\/HR executive with over 20 years of talent and human resource management experience, I strive to deliver value generating services to internal and external clients. This has provided me with the ability to lead or influence people in developing solutions to achieve higher levels of measurable success. My professional interests are targeted toward helping clients achieve their optimum performance through people solutions.<\/em><\/p>\n

http:\/\/hrelevated.blogspot.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications. After reading this review, I hope that you will have a desire to dive into the book… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":2806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"libsyn-item-id":0,"libsyn-show-id":0,"libsyn-post-error":"","libsyn-post-error_post-type":"","libsyn-post-error_post-permissions":"","libsyn-post-error_api":"","playlist-podcast-url":"","libsyn-episode-thumbnail":"","libsyn-episode-widescreen_image":"","libsyn-episode-blog_image":"","libsyn-episode-background_image":"","libsyn-post-episode-category-selection":"","libsyn-post-episode-player_use_thumbnail":"","libsyn-post-episode-player_use_theme":"","libsyn-post-episode-player_height":"","libsyn-post-episode-player_width":"","libsyn-post-episode-player_placement":"","libsyn-post-episode-player_use_download_link":"","libsyn-post-episode-player_use_download_link_text":"","libsyn-post-episode-player_custom_color":"","libsyn-post-episode-itunes-explicit":"","libsyn-post-episode":"","libsyn-post-episode-update-id3":"","libsyn-post-episode-release-date":"","libsyn-post-episode-simple-download":"","libsyn-release-date":"","libsyn-post-update-release-date":"","libsyn-is_draft":"","libsyn-new-media-media":"","libsyn-post-episode-subtitle":"","libsyn-new-media-image":"","libsyn-post-episode-keywords":"","libsyn-post-itunes":"","libsyn-post-episode-itunes-episode-number":"","libsyn-post-episode-itunes-season-number":"","libsyn-post-episode-itunes-episode-type":"","libsyn-post-episode-itunes-episode-title":"","libsyn-post-episode-itunes-episode-author":"","libsyn-destination-releases":"","libsyn-post-episode-advanced-destination-form-data":"","libsyn-post-episode-advanced-destination-form-data-enabled":"","libsyn-post-episode-advanced-destination-form-data-input-enabled":false,"libsyn-post-episode-premium_state":"","libsyn-episode-shortcode":"","libsyn-episode-embedurl":"","footnotes":""},"categories":[375],"tags":[],"yoast_head":"\nCrucial Conversations Book Review - HR Elevated Blog<\/title>\n<meta name=\"description\" content=\"Crucial Conversations by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds value in developing professional and personal communications as well as the key message of personal ownership. Read our book review here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""Crucial Conversations" Book Review\" \/>\n<meta property=\"og:description\" content=\"\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\" \/>\n<meta property=\"og:site_name\" content=\"England Logistics\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/englandlogistics\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-09T16:46:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-07-23T15:39:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1058\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"WSS Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\""Crucial Conversations" Book Review\" \/>\n<meta name=\"twitter:description\" content=\"\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications.\" \/>\n<meta name=\"twitter:creator\" content=\"@englandlogistic\" \/>\n<meta name=\"twitter:site\" content=\"@englandlogistic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"WSS Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\"},\"author\":{\"name\":\"WSS Admin\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba\"},\"headline\":\"“Crucial Conversations” Book Review\",\"datePublished\":\"2018-07-09T16:46:37+00:00\",\"dateModified\":\"2018-07-23T15:39:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\"},\"wordCount\":603,\"publisher\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg\",\"articleSection\":[\"HR Elevated\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\",\"url\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\",\"name\":\"Crucial Conversations Book Review - HR Elevated Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg\",\"datePublished\":\"2018-07-09T16:46:37+00:00\",\"dateModified\":\"2018-07-23T15:39:29+00:00\",\"description\":\"Crucial Conversations by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds value in developing professional and personal communications as well as the key message of personal ownership. Read our book review here.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage\",\"url\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg\",\"contentUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg\",\"width\":1600,\"height\":1058,\"caption\":\"Crucial Conversations book review\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.englandlogistics.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"“Crucial Conversations” Book Review\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.englandlogistics.com\/#website\",\"url\":\"https:\/\/www.englandlogistics.com\/\",\"name\":\"England Logistics\",\"description\":\"Moving Logistics Forward\",\"publisher\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.englandlogistics.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.englandlogistics.com\/#organization\",\"name\":\"England Logistics, Inc.\",\"url\":\"https:\/\/www.englandlogistics.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg\",\"contentUrl\":\"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg\",\"width\":1500,\"height\":886,\"caption\":\"England Logistics, Inc.\"},\"image\":{\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/englandlogistics\/\",\"https:\/\/x.com\/englandlogistic\",\"https:\/\/www.instagram.com\/englandlogistics\/\",\"https:\/\/www.linkedin.com\/company\/1189119\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba\",\"name\":\"WSS Admin\",\"url\":\"https:\/\/www.englandlogistics.com\/author\/wssadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Crucial Conversations Book Review - HR Elevated Blog","description":"Crucial Conversations by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds value in developing professional and personal communications as well as the key message of personal ownership. Read our book review here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/","og_locale":"en_US","og_type":"article","og_title":"\"Crucial Conversations\" Book Review","og_description":"\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications.","og_url":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/","og_site_name":"England Logistics","article_publisher":"https:\/\/www.facebook.com\/englandlogistics\/","article_published_time":"2018-07-09T16:46:37+00:00","article_modified_time":"2018-07-23T15:39:29+00:00","og_image":[{"width":1600,"height":1058,"url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg","type":"image\/jpeg"}],"author":"WSS Admin","twitter_card":"summary_large_image","twitter_title":"\"Crucial Conversations\" Book Review","twitter_description":"\u201cCrucial Conversations\u201d by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds immense value in developing professional and personal communications.","twitter_creator":"@englandlogistic","twitter_site":"@englandlogistic","twitter_misc":{"Written by":"WSS Admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#article","isPartOf":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/"},"author":{"name":"WSS Admin","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba"},"headline":"“Crucial Conversations” Book Review","datePublished":"2018-07-09T16:46:37+00:00","dateModified":"2018-07-23T15:39:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/"},"wordCount":603,"publisher":{"@id":"https:\/\/www.englandlogistics.com\/#organization"},"image":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage"},"thumbnailUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg","articleSection":["HR Elevated"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/","url":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/","name":"Crucial Conversations Book Review - HR Elevated Blog","isPartOf":{"@id":"https:\/\/www.englandlogistics.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage"},"image":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage"},"thumbnailUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg","datePublished":"2018-07-09T16:46:37+00:00","dateModified":"2018-07-23T15:39:29+00:00","description":"Crucial Conversations by Patterson, Grenny, McMillan and Switzler is not a book that should be glanced over. When you really immerse yourself in this book, you\u2019ll find that it holds value in developing professional and personal communications as well as the key message of personal ownership. Read our book review here.","breadcrumb":{"@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#primaryimage","url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg","contentUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2018\/07\/crucial-conversations.jpg","width":1600,"height":1058,"caption":"Crucial Conversations book review"},{"@type":"BreadcrumbList","@id":"https:\/\/www.englandlogistics.com\/crucial-conversations-book-review\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.englandlogistics.com\/"},{"@type":"ListItem","position":2,"name":"“Crucial Conversations” Book Review"}]},{"@type":"WebSite","@id":"https:\/\/www.englandlogistics.com\/#website","url":"https:\/\/www.englandlogistics.com\/","name":"England Logistics","description":"Moving Logistics Forward","publisher":{"@id":"https:\/\/www.englandlogistics.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.englandlogistics.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.englandlogistics.com\/#organization","name":"England Logistics, Inc.","url":"https:\/\/www.englandlogistics.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg","contentUrl":"https:\/\/www.englandlogistics.com\/wp-content\/uploads\/2019\/02\/el--horiz-logo.jpg","width":1500,"height":886,"caption":"England Logistics, Inc."},"image":{"@id":"https:\/\/www.englandlogistics.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/englandlogistics\/","https:\/\/x.com\/englandlogistic","https:\/\/www.instagram.com\/englandlogistics\/","https:\/\/www.linkedin.com\/company\/1189119\/"]},{"@type":"Person","@id":"https:\/\/www.englandlogistics.com\/#\/schema\/person\/0c32c15841fd91391687a8e87355ccba","name":"WSS Admin","url":"https:\/\/www.englandlogistics.com\/author\/wssadmin\/"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/2805"}],"collection":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/comments?post=2805"}],"version-history":[{"count":5,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/2805\/revisions"}],"predecessor-version":[{"id":2880,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/posts\/2805\/revisions\/2880"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/media\/2806"}],"wp:attachment":[{"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/media?parent=2805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/categories?post=2805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.englandlogistics.com\/wp-json\/wp\/v2\/tags?post=2805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}